With proper care and attention to your teeth, quality is paramount. That's why we pay careful attention to information and good service to you We also guarantee our treatments, our materials and our administration. We therefore use procedures based on guidelines from the professional associations and scientific societies in oral care. The directive hygiene practice is a good example. A good example of this is our complaints handling.
The practice works on the arrow to keep the quality and I follow regularly in-service training courses.
Your dentist is a member of the professional association NMT.
In case you find that we incorrectly or carelessly inquired or treated, you can ask us for an enlightening conversation. You can then explain what you found unclear and we know then that you have a problem. We can then explain why we do something in a certain way. Together we will seek a solution
If we are unable to resolve the issue mutually, you can telephone advice from the Dental Information Point (TIP). The TIP was established by professional organizations and NMT is only reached by phone at the following telephone number: 0900 2025 012, € 0.25 per minute, with a maximum of € 12.50.
In case this does not provide a satisfactory solution, you can use the complaints procedure of the NMT.